Head, Technical Services Permanent

Information Technology and Services

A Information Technology and Services Company

About Company

An independent not-for-profit, a self-regulatory and self-governing organization founded on March 23, 2005, as a stakeholder-led organization, charged with the responsibility of managing the “.ng” country code Top Level Domain (ccTLD) namespace in the public interest of Nigerians and the global internet community.

Job Description

An independent not-for-profit, self-regulatory and self-governing organization is in need of a Head, Technical Services to be responsible for designing and implementation of short- and long-term strategic plans to make certain that technical capacity meets existing and future requirements.


  • Managing all technology functions/infrastructure for the association; networks and networking equipment, business applications and ancillary software, hardware, databases,
  • web services and other ICT systems in line with the organization's commitment to Registrars, Registrants, Members and Technical Partners
  •  Developing policies, procedures and associated training plans for the Technical team.
  •  Establishing service level agreements with end-users.
  •  Overseeing the administration of user accounts, permissions, and access rights.
  •  Managing operational costs; conduct near- and long term financial forecasts for expanded functionality/user base.
  •  Managing and ensure the effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems in line with approved policies.
  •  Planning and coordinating the acquisition of in-house and remote hardware and software across the organization’s network.
  •  Designing and Coordinating network design, installation, configuration and maintenance
  •  Leading and coordinating activities of the Technical Services Department
  •  Drafting and implementing technical services policies and procedures
  •  Providing expertise and support to the organization as regards technology infrastructure,
  • technology repairs and technical support
  •  Creating and executing procedures that will result in the continual improvement of the effectiveness and efficiency of Technical Services operations
  •  Training and Mentoring the Technical team


  • Bachelor’s degree in Computer Science, Information Systems, Computer Engineering,
  • Management Information Systems or related field
  •  At least 10 years’ work experience within the ICT environment in a similar establishment
  •  A Master’s degree in a related field will be desirable (or MBA with Computer/Technology Focus)
  •  Experience with Unix Operating system is compulsory.
  •  Experience with Linux is an added advantage
  •  Must have at least 5 years of work experience as a Database Administrator and/or A System Administrator
  •  Experience with PostgreSQL is an added advantage
  •  Experience in interpreting the applicability of local and federal laws/regulations (including
  • data privacy practices and laws) to company operations.
  •  Advanced systems, network, and computer hardware and software knowledge
  •  Advanced Application Development skills
  •  Cisco Certified Network Administrator certification or member of any other relevant ICT professional body is an advantage
  •  ITIL certification is essential
  •  Must understand the DNS and its operations
  •  Good communication, project management and negotiation skills
  •  Able to work effectively within a team


  • Location: Lagos (Onsite)
  • Job Title: Head, Technical Services
  • Hours: FullTime
  • Salary Competitive
  • Contact Ossy Ekwueme (sales@cousant.com)